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Articles on: FAQs and Troubleshooting

The most commonly asked questions from Reelfy customers

Categories

  • Getting Started
  • Shopify
  • FAQs and Troubleshooting
  • Reelfy Features
  • Apps integration
  • Reelfy Affiliate Program
  • How to use
  • How to change color, font for the elements in each item of a Site Section gallery?

    To do that you have to edit the reel template that you want to apply to gallery items. Reel template selection is only available in Site Section settings. Please open Global Presets, then go to Templates, click to edit the template that you apply to your gallery items. Here you can change the color or […]

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  • How to make carousel gallery auto rotate?

    Carousel is only available in Carousel View and Stacked View of Site Section (or Videos Section). Please open Global Presets, then go to Carousel Presets, click to edit the carousel that you apply to your gallery. At Auto Play, please select Yes, then save the change. Now you need to apply this carousel to Site […]

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  • How to make video auto play?

    First you need to open Customize Design, you have two ways: – From the Reelfy main menu, click Customize, then in Site Section click Customize – From the Reelfy main menu, click Widgets, then in Videos Section click Customize Design At Customize Design, please select tab Site Section, at General, go to Play Video, here […]

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  • Frequently asked questions and answers

    Why is the reelfy section is not appearing in my online store? For the reelfy to visible in the homepage, collection, product page, the following are required: The app has to be enabled.The homepage, collection, product page you are viewing should have a corresponding setup.The section position should be setup correctly.If you still face issues […]

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  • Will using Reelfy slow down your store?

    Using reelfy will not affect your store’s loading speed. reelfy is designed with performance in mind and uses a content delivery network (CDN) to deliver scripts, Videos and images, allowing widgets to load in under a second.Additionally, reelfy will only start loading after the product page has fully loaded, including all scripts, videos and images. This means that reelfy cannot slow down your store’s loading speed.If you want to check […]

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